Notice of Messaging Privacy Policy

Effective Date: September 12, 2026

Spectra Behavioral Health, LLC (“Spectra Behavioral Health,” “Spectra,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, request or receive services, or otherwise interact with Spectra.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Spectra, we may collect information such as:

  • Name and contact information, including address, email address, and telephone number;

  • Information provided when requesting information, scheduling an appointment, completing an intake form, or communicating with our team;

  • Information related to services requested or received;

  • Information provided by parents, guardians, caregivers, clients, or authorized representatives;

  • Information submitted through forms on our website;

  • Communications you send to us, including telephone calls, emails, text messages, and other correspondence;

  • Website usage information, such as IP address, browser type, device information, and pages visited;

  • Other information you voluntarily provide to us.

Certain information relating to healthcare or behavioral health services may be subject to additional privacy protections under applicable federal and state laws. Where applicable, Spectra will handle such information in accordance with those requirements.

2. How We Use Information

  • We may use information we collect to:

  • Respond to inquiries and requests;

  • Schedule, coordinate, and provide services;

  • Communicate with clients, parents, guardians, caregivers, and authorized representatives;

  • Provide appointment reminders and other service-related communications;

  • Provide information requested by you;

  • Communicate about our services and operations;

  • Process forms, applications, or other requests;

  • Maintain and improve our website and services;

  • Conduct administrative, billing, quality assurance, and operational activities;

  • Comply with applicable laws, regulations, and legal obligations; and

  • Protect the rights, safety, and security of Spectra, our clients, employees, and others.

We will use information only for legitimate business, service, administrative, legal, or communication purposes consistent with the context in which the information was collected.

3. Text Messaging and SMS Communications

If you voluntarily provide your mobile telephone number and separately consent to receive text messages from Spectra, we may use that number to send you text messages related to the communication program for which you provided consent.

Depending on the program, text messages may include:

  • Appointment or scheduling communications;

  • Reminders and notifications;

  • Responses to inquiries;

  • Service-related communications;

  • Information requested by you; or

  • Other communications specifically described at the time you provide consent.

Message frequency varies depending on the nature of the communication and your interaction with Spectra.

Message and data rates may apply.

Your consent to receive text messages is not a condition of purchasing services or receiving care from Spectra, unless expressly permitted by applicable law and clearly stated otherwise.

You may withdraw your consent to receive text messages at any time. For recurring SMS programs, you may reply STOP to unsubscribe from future messages. You may also contact Spectra directly to request that text messaging communications be discontinued.

For assistance with text messaging, reply HELP when supported or contact Spectra using the contact information provided below.

Stopping text messages may not prevent Spectra from communicating with you through other appropriate methods when communication is necessary for your requested services or other legitimate purposes.

4. Mobile Information and SMS Consent

Spectra does not sell or share your mobile telephone number, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We will not sell, rent, lease, or otherwise provide mobile information or SMS consent information to third parties or affiliates for marketing or promotional purposes.

SMS opt-in information and consent will not be used for purposes unrelated to the messaging program for which you provided consent, except as permitted or required by applicable law.

We may disclose information, including information associated with a mobile telephone number, to service providers that assist Spectra with operating our business or providing requested services, such as:

  • Messaging and telecommunications providers;

  • Technology and software providers;

  • Scheduling and administrative platforms;

  • Customer service providers;

  • Billing and payment service providers;

  • Information technology and security providers; and

  • Other vendors or contractors providing services on behalf of Spectra.

These service providers may use information only as necessary to provide services to Spectra and are not authorized to use your mobile information or SMS consent information for their own independent marketing or promotional purposes.

This restriction on mobile information sharing does not prohibit disclosures that are required or permitted by law, necessary to provide a service you requested, necessary to protect the rights or safety of Spectra or others, or otherwise permitted under applicable law.

5. How We Obtain Consent for Text Messages

Where Spectra offers an SMS messaging program, we will obtain consent through an appropriate opt-in process.

Depending on the program, consent may be obtained through methods such as:

  • A website or online form;

  • An appointment or service-related form;

  • A written or electronic authorization;

  • An in-person request;

  • A telephone or verbal request where permitted; or

  • A text-based opt-in process.

Where applicable, SMS consent will be presented as a separate choice and will not be preselected.

Providing consent to receive text messages is optional, and individuals may decline SMS communications without being required to provide SMS consent in order to access or request services, except where otherwise permitted by law.

We will maintain records of SMS consent as appropriate to document when and how consent was provided.

6. Opting Out of Text Messages

You may opt out of recurring text messages at any time.

For SMS programs that support keyword-based opt-out, you may reply:

STOP — to stop receiving messages.

You may also contact Spectra directly and request that SMS communications be discontinued.

After you opt out, Spectra will stop sending recurring messages associated with the applicable messaging program, except for messages that may be necessary to confirm your opt-out, fulfill a transaction or service you have requested, or otherwise comply with applicable law.

If you later wish to receive text messages again, you may need to provide new consent through the applicable opt-in process.

7. Information Sharing

Spectra may disclose information when reasonably necessary to:

  • Provide services or communications requested by you;

  • Operate our business;

  • Work with vendors and service providers;

  • Process payments or insurance-related transactions;

  • Maintain technology, security, and information systems;

  • Comply with legal or regulatory requirements;

  • Respond to lawful requests from governmental authorities;

  • Protect the safety, rights, or property of Spectra, our clients, employees, or others; or

  • Address suspected fraud, security issues, or other unlawful activity.

  • Spectra does not sell personal information.

As described above, mobile telephone numbers, SMS opt-in information, and SMS consent information are not shared with third parties or affiliates for their own marketing or promotional purposes.

8. Cookies and Website Technologies

Our website may use cookies, analytics tools, or similar technologies to help us understand website usage, improve website functionality, maintain security, and improve our services.

These technologies may collect information such as:

  • IP address;

  • Browser and device information;

  • Pages visited;

  • Referring website;

  • Approximate geographic information; and

  • Website interaction information.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

Spectra is not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with personal information.

10. Data Security

Spectra uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

11. Children’s Privacy

Our services may involve children and adolescents. We collect and use information about minors only as appropriate for providing requested services, communicating with parents, guardians, caregivers, or authorized representatives, complying with applicable law, and conducting legitimate business operations.

We do not knowingly use children’s personal information for unrelated marketing purposes.

12. Healthcare and Behavioral Health Information

Information collected in connection with healthcare or behavioral health services may be subject to additional privacy protections under applicable federal and state laws.

When applicable, Spectra’s handling of protected health information is governed by its applicable Notice of Privacy Practices and other legally required privacy documents. This Privacy Policy is intended to address website, general business, and communications privacy practices and does not replace any legally required healthcare privacy notice.

13. Your Choices

Depending on the circumstances and applicable law, you may have choices regarding your personal information, including:

  • Requesting information about how your information is used;

  • Requesting access to certain information;

  • Requesting correction of inaccurate information;

  • Requesting that certain communications be discontinued;

  • Opting out of SMS communications; and

  • Exercising other rights provided by applicable law.

Requests may be subject to verification and applicable legal limitations.

14. Changes to This Privacy Policy

Spectra may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable laws.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to periodically review this page for the most current version.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your SMS communication preferences, please contact us:

Spectra Behavioral Health, LLC

10820 Harney Street

Omaha, NE 68154

Phone: (402) 204-8049

Website: https://spectrabehavioralhealth.com

For SMS-related assistance, you may also reply HELP to a Spectra text message when supported.